Shipping policy
At Earthlete, we aim to deliver your products swiftly and securely across Australia and internationally. We primarily use Australia Post for all shipping services, ensuring reliable and trackable deliveries.
Domestic Shipping (Australia)
Free standard shipping within Australia on all orders over $100
For order under $250 shipping cost is a flat rate of $10.90.
- Australia, New Zealand within 2-7 business days
Note: Orders typically processed with 1-2 business days. Shipping times may vary due to customs clearance and local postal services in the destination country.
International Shipping
Free International standard shipping on all orders over $250.
For order under $250 shipping cost is a flat rate of $15.95.
- USA within 2-7 business days
- UK & Canada within 5-10 business days
- All Worldwide within 7-24 business days
Note: Orders typically processed with 1-2 business days. Shipping times may vary due to customs clearance and local postal services in the destination country.
Order Processing Time
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Orders are processed within 1-2 business days of receiving your order. During peak times, such as holidays or promotional periods, there may be slight delays.
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Orders placed on weekends or public holidays will be processed the following business day.
Tracking Your Order
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All orders come with a tracking number, which will be sent to you via email once your order has been shipped.
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You can track your shipment through the Australia Post tracking portal or directly from your account on our website.
Shipping Restrictions
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We currently do not ship to PO Boxes for international orders.
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Some remote or rural locations may experience longer delivery times.
Customs, Duties, and Taxes (International Orders)
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For international orders, import duties, taxes, and customs fees may apply and are the responsibility of the customer. Earthlete is not responsible for any delays or additional costs incurred at customs.
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We recommend contacting your local customs office for detailed information about any potential fees before placing an order.
Lost or Damaged Shipments
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If your order is lost in transit, please contact us at jarrod@earthlete.com.au. We will assist you in filing a claim with Australia Post and, if applicable, provide a replacement.
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For damaged goods, please notify us immediately upon receipt and provide photos of the damage so we can resolve the issue quickly.
Additional Notes
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Free Shipping Offers:
We offer free standard shipping within Australia on orders over AUD $100. -
Signature on Delivery:
For added security, we recommend selecting Signature on Delivery at checkout for a small additional fee. -
Shipping During Peak Periods:
During high-demand periods (e.g., holiday seasons, sales events), please allow additional time for order processing and delivery.
Contact Information
Trade name
Earthlete
Phone number
0431929566
Physical address
PO Box 8721
GOLD COAST MC QLD 9726
ABN number
84 726 725 960
